1. Purpose of Information Collection
The CoffeeHolic website collects certain necessary customer information to process orders, prepare and deliver PhinHolic food and drinks, provide customer care and resolve any issues related to orders.
Customer information may include:
- Full name;
- Phone number;
- Email address;
- Delivery address;
- Order information;
- Notes added when ordering;
- Customer feedback and support requests.
2. Use of Information
Customer information is used to:
- Receive and process orders;
- Confirm orders;
- Contact customers when necessary;
- Prepare drinks and food as ordered;
- Deliver orders to the address provided by the customer;
- Assist customers while they place orders;
- Handle requests, feedback and complaints;
- Confirm, change or cancel orders;
- Improve the quality of our products and services;
- Meet legal obligations when required.
3. Scope of Use
Customer information is used only as needed to carry out transactions between the customer and The CoffeeHolic.
Where necessary, order-related information may be shared with:
- Staff or the store fulfilling the order;
- Shipping providers or delivery staff;
- Technology providers that support the website;
- Competent government authorities as required by law.
The CoffeeHolic does not use customer information for any purpose that goes against this policy or the law.
4. Data Retention Period
Customer information is kept for as long as needed to process orders, provide customer care, resolve disputes and meet legal obligations.
When the information is no longer needed for these purposes, The CoffeeHolic will delete it or handle it appropriately as required by regulations.
5. Information Security
The CoffeeHolic takes appropriate measures to protect customer information from unauthorized access, use, alteration or disclosure.
Customers are also responsible for providing accurate information and for not sharing their account login details with others.
6. Customer Rights
Customers have the right to:
- Review the personal information they have provided;
- Request correction of inaccurate information;
- Request deletion of information where appropriate;
- Request an explanation of how their information is used;
- Give feedback or file a complaint about how their personal information is handled.