1. Scope of Service
The CoffeeHolic website allows customers to order drinks and food from the Phinholic chain.
2. Service Area Conditions
Delivery depends on:
- The delivery area;
- The distance from the branch;
- The branch's capacity to serve;
- Transport conditions;
- Order status at the time of ordering.
The website currently lets customers choose a nearby branch for faster delivery. The branches shown in the cart include locations in Huế and Hà Nội.
3. Products Limited to Certain Areas
Some products are clearly marked on the website as “available in Huế only”.
These products are therefore only offered in areas/branches that can serve them.
4. Service Hours
Orders are received and prepared during the opening hours of each store/branch.
If a customer orders outside service hours, or when the store cannot take any more orders, the order may be processed during the next opening hours.
5. Product Availability
Product availability depends on ingredient stock and each branch's actual capacity to serve.
If an item the customer has chosen is temporarily out of stock, The CoffeeHolic may contact the customer to:
- Suggest a replacement item;
- Adjust the order;
- Cancel the out-of-stock item.
6. Food and Drinks
Food and drinks are prepared and served to order.
Product quality may be affected if:
- Delivery takes longer than expected;
- The customer does not receive the order on time;
- The product is not consumed or stored properly after delivery.
To enjoy the best quality, customers should consume products within a reasonable time after delivery.
7. Order Information Requirements
Customers are responsible for providing accurate:
- Full name;
- Phone number;
- Address;
- Branch;
- Order details.
Incorrect information may lead to late or failed delivery, or to additional costs.
8. Right to Refuse or Suspend Service
The CoffeeHolic may refuse or temporarily stop accepting orders if:
- The product is out of stock;
- The branch has temporarily stopped serving;
- The area is outside the delivery zone;
- Delivery cannot be arranged;
- The customer's address cannot be located;
- The order information is incorrect;
- Weather or traffic conditions make delivery unsafe or unreliable;
- Other force majeure events occur.
9. Accuracy of Product Information
The CoffeeHolic strives to keep product information, images, names and prices on the website accurate and up to date.
If there is a discrepancy caused by a technical or update error, The CoffeeHolic has the right to check it and notify the customer before fulfilling the order.