1. General principles
Customers are responsible for paying the full value of their drink and food orders, plus the delivery fee (if any).
The payment amount is determined by the product price, quantity, discount programs and the delivery fee applicable to the order.
2. Online ordering
Customers select products on the website, add them to the cart and provide the information needed to place the order.
The website currently requires basic information including full name, phone number and address, and allows an email address to be provided; customers also select the nearest branch for delivery.
3. Payment methods
Payment methods are those offered by the website/branch at the time the customer places the order. These include:
a. Cash on delivery
Customers pay the order value to the delivery staff upon receiving the products, if this method is supported for the order.
b. Bank transfer
Where the website or the unit fulfilling the order offers bank transfer, customers make payment according to the instructions provided at the time of ordering.
4. Order confirmation
After the customer completes the order, The CoffeeHolic/the fulfilling branch will receive and confirm the information.
Where necessary, staff may contact the customer to confirm:
- Products;
- Quantity;
- Address;
- Branch;
- Payment method;
- Any special requests for the order.
5. Unsuccessful payments
If a payment transaction fails or the payment information is incorrect, customers can contact The CoffeeHolic for verification and support.
6. Incorrect payment amounts
If a customer overpays or underpays relative to the order value, The CoffeeHolic will review the transaction and work with the customer to settle the difference appropriately.
7. Refunds
Where a customer is eligible for a refund under The CoffeeHolic's policy, the refund will be made using a method appropriate to the original payment method, or another method agreed upon by both parties.